Shipping
Prices in the shop include shipping for standard delivery by USPS.
Returns
We will accept returns for a period of thirty (30) days after delivery for exchange or refund.
All returns must be pre-authorized. To initiate a return request, email us at orders@drrobinsmith.com with your name, order number, item to be returned, reason for return/description of issue and image of the item, together with request for refund to original payment method or exchange. We will respond promptly with a shipping label and return value or reason for denial of request. Note that items must be postmarked within 30 calendar days of receipt. Original shipping charges and return shipping charges are non-refundable and will be deducted from any refund or exchange value. Items must be returned in their original condition (unused, unwashed, unaltered) with the original packaging. Additionally, market bags suffering from general wear and tear are not eligible for return. Returns will be processed within 21 days after receipt.